Out-Take Privacy Statement

At Out-Take, we value the trust of our customers. To earn your trust, we respect your privacy in handling personally-identifiable information relating to you and your transactions with us. This Privacy Statement describes the personally identifiable information we gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of it.

What personally identifiable information does Out-Take request?

We collect personally identifiable information that you voluntarily provide to us when you make a purchase on the web site, complete an application, request a prospectus, give us a telephone call or send us a letter or e-mail. This personally identifiable information may include your name, postal address, e-mail address, telephone number, fax number, credit card number and expiration date, and other optional demographic information. In addition, when you choose to participate in any voluntary programmes we offer, we may need to collect other personally identifiable information, such as your age, place of employment and job position. You may browse our Web site without supplying any personally identifiable information, but we will need to collect personally identifiable information to process any orders you make.

The personally identifiable information that you voluntarily provide to us will be used to process your orders, and may be used to identify you within our systems. We may use your email address to contact you if we have questions about your order. We may also use your email address to notify you about new services or special promotional programs, or send you offers or information upon your request. We will not disclose personally identifiable information about you to others except as disclosed in this Privacy Statement or as specifically authorised by you at the time the information is collected.

We contract with third parties to provide specific products or services to you. For example, we use an independent company to process credit card applications, issue credit, verify, bill, and collect payments when you make a purchase with a credit card; an independent financial institution to perform additional security checks on your credit card; an outside shipping company to ship orders; and we may use outside service providers to operate certain aspects of our Web site and to send e-mails. These service providers are provided with only the information that they need to perform their functions and are not permitted to use or disclose your personally identifiable information for other purposes without your authorisation.

We do not sell, rent, exchange or disclose any of this information with any other companies or marketing schemes.

To make online shopping more convenient for you, our Web site may provide access to other companies’ web sites or co-branded web sites; these Web sites are fully operated by the other company. If you request additional information or order products or services from one of the companies featured on our Web site, that company may provide us with the information you have given to them (except in the case of credit application information, which we do not receive from such featured companies). We are not responsible for the content appearing on these companies’ Web sites or for the privacy practices of these companies. We encourage you to read the privacy policy on the other company’s Web site if you have any concerns about how information may be collected or used.

We may employ programmed advertising technology to serve advertisements or information we think may be of interest to you when you visit our Web site and sites upon which we advertise. This technology may use information about your visits to our Web site and the sites upon which we advertise, but will not include your name, address, or other personal information.
We may share personally identifiable information with the police authorities or other entities as required by law or as we reasonably determine to be necessary to protect our rights or the rights of others, to prevent harm to persons or property, to combat fraud, or to enforce our terms and conditions.

You may at any time decline to receive promotional e-mail from us. Every promotional e-mail we send contains instructions and an Internet email link to opt out of future email promotions. You may also opt out of promotional e-mails by contacting us as indicated above.
It is important that our databases are accurate and up-to-date. If you become aware of any discrepancies then please contact us. If your email address is incorrect please contact our head office as indicated above. If any other information needs updating then please contact one of our branches - preferably the branch that dispatched your last order.

We have implemented numerous safeguards to reasonably and adequately protect personally identifiable information. Our databases are protected by physical, technical, and procedural measures that restrict information access to authorised persons in accordance with this Privacy Statement and the Data Protection Act 1998. Our information systems are maintained in a private network behind a firewall to isolate them from access by other networks connected to the Internet. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

In order to use our Web site, your computer must accept the use of cookies, which are small data files that are stored on your computer’s hard drive. Cookies do not contain personally-identifying information and do not give us control over your computer. They simply hold a unique reference number which allows the Web site to distinguish the contents of your shopping basket from other users of the site. Many of the Web sites to which our site links to may also employ cookies, but we have no access to or control over these cookies. Please note that at present we employ cookies that exist only during your session on our Web site and do not remain on your computer when you close your Web browser. These cookies are then re-created when you visit the Web site next time. We reserve the right to start employing persistent cookies in order to facilitate a shopping basket system that remembers what you have in your basket between different sessions on our Web site.

This Privacy Statement was posted on [7 November 2003]. We reserve the right to change our data practices from time to time. The current Privacy Statement will always be posted online at http://www.out-take.co.uk/site/privacy.php. If we revise our Privacy Statement, you may decline to permit us to use your personally identifiable information under the new policy by notifying us as described above.

Credit Card Security

We are particularly concerned about the security of your credit card and associated details. For this reason, your credit card details are always sent to our online payment gateway using the SSL (Secure Sockets Layer) protocol. This is the industry standard technique of encrypting all data transmitted to and from a customer's web browser to a web server and at present employs 128-bit encryption. From this point on, our payment gateway transmits all credit card details and affiliated details via facsimile. Furthermore, at no point are your credit card details stored in any file or database on our web server or internal computer systems.